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Terms and Conditions

Terms and Conditions

1.

INTRODUCTION

1.1.

This document (together with any documents referred to in it) tells you the terms and conditions upon which we sell and supply the goods and services (the ‘Products’) listed on this website (the ‘Website’) to you.

1.2.

Before confirming your order please:

1.2.1.

Read through these terms and conditions (the ‘Conditions’) and in particular our cancellations and refund policy at clause 12. 

Link to Refund Policy

1.2.2.

Read our privacy policy regarding your personal information.

1.3.

By ordering any of the Products listed on this Website, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted on this Website from time to time.

1.4.

We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these Conditions.

2.

ABOUT US

2.1.

This Website is owned and operated by The B-More Box (‘we’/’us’/’our’), a sole proprietorship (trading as The B-More Box), registered in Baltimore and Maryland.

3.

ACCESS AND COMMUNICATIONS

3.1.

You will be able to access parts of the Website without having to register any details with us. However, from time to time certain areas of this Website may be accessible only if you are a registered user.

3.1.1

You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.

3.1.2

We make reasonable efforts to ensure that this Website is available to view and use 24 hours a day throughout each year however, this is not guaranteed. The Website may be temporarily unavailable at anytime because of: server or systems failure or other technical issues; reasons that are beyond our control; required updating, maintenance or repair.

3.1.3

Where possible we will try to give you advance warning of maintenance issues but shall not be obliged to do so.

3.2.

You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

3.2.1

We will contact you by email or provide you with information by posting notices on our Website.

4.

OVERSEAS ORDERS

4.1.

Our Website is only intended for use by customers residing in the contiguous United States.

4.2.

We will not accept orders for goods for individuals located outside the contiguous United States.

5.

REGISTRATION

5.1.

When registering on the Website you must choose a username and password. You are responsible for all actions taken under your chosen username and password.

5.2.

By registering on the Website you undertake:

5.2.1.

That all the details you provide to us for the purpose of registering on the Website and purchasing the Products are true, accurate, current and complete in all respects

5.2.2.

To notify us immediately of any changes to the information provided on registration or to your personal information

5.2.3.

That you are over 18 or if under 18 you have a parent or guardian’s permission to register with and purchase the Products from this Website in conjunction with and under their supervision

5.2.4.

To only use the Website using your own username and password

5.2.5.

To make every effort to keep your password safe

5.2.6.

Not to disclose your password to anyone

5.2.7.

To change your password immediately upon discovering that it has been compromised

5.3

To neither transfer or sell your username or password to anyone, nor permit, either directly or indirectly, anyone other than you to use them

5.4.

We reserve the right to terminate an agreement formed with you pursuant to clause 9 below and to suspend or terminate your access to the Website immediately and without notice to you if:

5.4.1.

You fail to make any payment to us when due

5.4.2.

You breach these Conditions (repeatedly or otherwise)

5.4.3.

You are impersonating any other person or entity

5.4.4.

When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity

5.4.5.

We suspect you have engaged, or are about to engage, or have in anyway been involved, in fraudulent or illegal activity on the Website

6.

ELIGIBILITY TO PURCHASE FROM THE WEBSITE

6.1.

To be eligible to purchase the Products on this Website and lawfully enter into and form contracts with us, you must:

6.1.1.

Be 18 years of age or over

6.1.2.

Be legally capable of entering into a binding contract

6.1.3.

Provide full details of an address in the United States for delivery of goods.

6.2.

If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website.

7.

PRICE

7.1.

The prices of the Products are quoted on the Website.

7.2.

Prices quoted are for in the United States unless otherwise specified.

7.3.

Unless otherwise stated, the prices do not include tax or delivery costs.

8.

PAYMENT

8.1.

Payment can be made by any major credit or debit card or through an electronic payment account as explained on the order form.

8.2.

By placing an order, you consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form. You will be charged in a monthly, one-time, or recurring subscription format.

8.3.

Payment will be debited and cleared from your account before the dispatch of the goods or provision of the service to you.

8.4

By accepting these Conditions you:

8.5.1.

Undertake that all the details you provide to us for the purpose of purchasing the Products are correct and that the payment card you are using is your own and that there are sufficient funds to cover the cost of the Products ordered

8.5.2.

Undertake that any and all Products ordered by you are for your own private or domestic use only and not for resale

8.5.3.

Authorize us to transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorization from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention

8.6.

We shall contact you should any problems occur with the authorization of your card.

8.7.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure.

9.

ORDER PROCESS AND FORMATION OF A CONTRACT

9.1.

All orders are subject to acceptance and availability. If any Products ordered are not available, you will be notified by email and you will have the option either to wait until the item is available or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary.

9.2.

Any order placed by you constitutes an offer to purchase the Products from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.

9.3.

You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.

9.4.

You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Products ordered by you from the Website.

9.5.

A contract between you and us (the ‘Contract’) incorporating these Conditions will only subsist after we have debited your payment card and have confirmed that we have dispatched the goods and/or shall be providing the requested service. We will send you an email to confirm this (a ‘Confirmation Notice’). The Confirmation Notice will amount to an acceptance of your offer to buy the Products from us. The Contract will only be formed when we send you the Confirmation Notice (whether or not you receive it).

9.6.

We will send you an email to confirm this (a ‘Confirmation Notice’). The Confirmation Notice will amount to an acceptance of your offer to buy the Products from us. The Contract will only be formed when we send you the Confirmation Notice (whether or not you receive it).

9.7.

The Contract will relate only to the Products stated in the Confirmation Notice. We will not be obliged to supply any other Products which may have been part of your order until we have sent you a separate Confirmation Notice relating to it.

9.8.

You must check that the details contained in the Confirmation Notice are correct and you should print out and keep a copy of it.

9.9.

You will be subject to the version of our policies and Conditions in force at the time that you order the Products from us, unless:

9.9.1.

Any change to those policies or these Conditions is required to be made by law or governmental authority

9.9.2.

We notify you of any change to our policies or these Conditions before we send you the Confirmation Notice, in which case, we are entitled to assume that you have accepted it, unless we receive written notification from you to the contrary within seven working days of receipt of the Confirmation Notice

10.

DELIVERY

10.1.

The Products will be delivered to you at the address you provided during the order process which may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders.

10.2.

We employ professional carriers. Nevertheless, you must examine the goods on arrival. If you are asked for your signature on delivery, you must examine the goods before signing for it.

10.3.

All goods must be signed for by an adult aged 18 years or over on delivery.

10.4.

Any dates quoted for delivering the goods and/or completing performance of the service are approximate only. If no date is specified then it will take place within 30 days or a reasonable time of the date of the Confirmation Notice, unless there are exceptional circumstances.

10.5.

We shall not be liable for any delay in delivering the goods and/or completing performance of the service, however caused.

11.

RISK AND TITLE

11.1.

Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery (in the case of goods).

12.

CANCELLATION AND REFUND

12.1.

Cancelling ongoing services:

12.1.1.

Some of the services that we provide are ongoing or available in monthly increments (3, 6, and 12 months)

All Subscriptions re-bill on the 11th – 3, 6, and 12 month subscriptions will re-bill on the 11th following the completion of their billing cycle.

For example; monthly subscriptions re-bill on the 11th of each month. A 3 month subscription placed in January will re-bill on April 11th.

12.1.2. – Cancelling a Subscription

You may cancel a Monthly Subscription at any time by logging into your account and canceling it online or sending us an email to info@thebmorebox.com. However, you must cancel by the 25th of the month before the next Delivery is due. If we receive the cancellation notice after the 25th of the month, the cancellation of a Monthly Subscription will come into action the following month.

You may cancel a Pre-Paid Subscription anytime by logging in to your Account and canceling it online or sending an email to info@thebmorebox.com. Your cancellation email must quote your name, address, the name or a description of the Products.

12.1.3. – Refunds

If you cancel the Pre-Paid Subscription you will receive a refund. The refund amount will be based on the length you held your subscription and your pre-paid subscription choice.

For example, if you purchase the 6 month plan and cancel 4 months in; You will be charged for 3 boxes at the three month rate and one box at the monthly rate and we will refund the difference.

Another example…If you purchase the 3 month plan and cancel after two months; you will be charged for both boxes at the monthly rate and we will refund the difference.

Finally, if you purchase the 12 month plan and hold your subscription for ten months or more, you will be refunded the full amount for the remaining two boxes.

You can cancel anytime by logging in to your Account and canceling it online or by sending us an email to info@thebmorebox.com. Your email must quote your name, address, the name or a description of the Products and your order reference number.

12.1.4.

You must give us a cancellation notice by the 25th of the month before the next Delivery is due. If we receive the cancellation notice after the 25th of the month, the cancellation of Ongoing Services will come into action the following month.

Refund Policy

12.2.1

We will notify you about your refund via email within a reasonable period of time. We will usually process a refund as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you are entitled to a refund. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the services.

 

COMPLAINTS

13.1.

If you have a comment, concern or complaint about any Products you have purchased from us, please contact us via email at info@thebmorebox.com

PRIVACY POLICY

14.1.

We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998 (as amended).

14.2.

You can find full details of our Privacy Policy here